RETURNS

Our 30-day return policy allows you to request a return within 30 days of receiving your item, except for personalised products.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at shop@fineartconnection.it. Returns must be shipped to the following address:

Via Ponchini, 2
31033 Castelfranco Veneto (TV)
Italy

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at any time at shop@fineartconnection.it.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This will allow us to assess the issue and determine the appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases.

If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges

The quickest way to ensure that you receive the item you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.

As stated above, the item must be in the same condition in which you received it, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically through the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card issuer to process and display the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at shop@fineartconnection.it.

RETURNS

Our return policy provides for a 15-day return period. If 15 days have passed since the date of purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused, intact and in the same condition in which you received it. It must also be in its original packaging.

Returns are excluded for certain types of goods, including personalised products such as prints, rigid panels and related products that require customisation at the time of ordering.

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Services

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return has been received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you whether your refund request has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your original payment method within the applicable processing period.

Late or Missing Refunds

If you have not yet received a refund, first check your bank account again.

Then contact your credit card issuer, as it may take some time before the refund is formally posted.

Next, contact your bank. There is often a processing period before a refund is officially recorded.

If you have completed all of these steps and still have not received your refund, please contact us at shop@fineartconnection.it.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at shop@fineartconnection.it and send the item to:

Via Borgo Treviso, 58
31033 Castelfranco Veneto (TV)
Italy

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher for the value of the returned item. Once the returned item has been received, the gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the purchaser had the order shipped to themselves in order to give it to you personally, we will issue a refund to the purchaser, who will therefore be informed of your return.

Shipping

To return a product, please ship it to:

Via G. Ponchini, 2
31033 Castelfranco Veneto (TV)
Italy

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund.

Depending on your country of residence, the time required for delivery of a replacement product may vary.

If you are returning an item worth more than €50, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.